Refund & Return Policy

You may request a return within 30 days of delivery. Items must be unused, in original condition, and in their original packaging.

Made-to-order, personalized, and handmade pieces (for example custom portraits, engraved or paw-print keepsakes) are non-returnable and non-refundable unless they arrive damaged or defective — because they are produced specifically for you and can't be resold.

We'll always share a proof or confirm details where relevant before production begins, so please review them carefully.

Email [email protected] with your order number and reason for return before sending anything back. We'll reply with the correct return address and instructions.

Because orders ship internationally, please do not return items to the sender address on the package — it may not be our returns facility.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at [email protected] with your order number and photos. We'll arrange a replacement or full refund at no cost to you.

Telling us within 7 days helps us fix it fastest, but it does not limit your rights under local law — consumers in the EU and the UK, for example, have a two-year legal guarantee for goods that do not conform to the contract. Those rights apply alongside this policy.

Once we receive and inspect your return, we'll email you about approval. Approved refunds are issued to your original payment method, typically within 5–10 business days.

Original shipping charges are non-refundable unless the return is due to our error.

The fastest way to exchange is to return the eligible item and place a new order once your return is approved.

If you live in the European Union or the United Kingdom, you may cancel your order within 14 days of the day you — or someone you nominate — receive the goods, without giving a reason. Email [email protected]: a clear statement of your decision is enough, and you may use the model form below.

After telling us, send the goods back within 14 days. We refund all payments received from you, including the standard delivery cost, within 14 days of receiving the goods back or of your proof that you sent them. You bear the direct cost of returning the goods, and you may be liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.

This right does not apply to goods made to your specifications or clearly personalised, or to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed.

Model cancellation form — To ViralMomentum LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States, [email protected]: I hereby give notice that I withdraw from my contract of sale of the following goods [description], ordered on [date] / received on [date]. Please include your name, address, order number, and the date.

Our 30-day return policy above is offered in addition to this statutory right; whichever gives you more time is the one that applies.